Discover by numbers

Support can include resolution and how to's on a wide range of technologies (software, app, hardware or connectivity based). Our teams know and understand Microsoft, Apple and Google technologies, and will manage your third-party providers through to a successful support outcome.

Support services may include investigation of application software incidents, escalation to an appropriate support provider if needed, planning, installation, configuration, security patches and updates, troubleshooting, monitoring, documentation, remote updates for OS and application software.

End User Support

User Centric Support

  • As many devices as you use - we recognise that you use more than one device in the modern age, and we are here to support that.
  • 24 x 7 - we understand that your business may work around the clock.
  • Local teams - our regional support teams are regional and NZ based.
  • Expertise - our support team are all technical specialists, and seek to resolve your issue or query first time.
  • VIP treatment - your critical staff that need a higher level of support can be catered for with enhanced User Support options, ensuring that people get paid on time, or you make that critical sale.

Technologies used

Asset Management / Citrix / Core Server and Application support / Exchange Migration / Desktop Management / Exchange / Service Desk / Windows 7 Desktop COE and SCCM

3000

Unique support items actioned per month

5000

Devices proactively managed

94

Customer % that highly recommend our user support

Case studies

We work with companies from across all industries

PSEC

Bostock

RKA

MedRecruit

LIC