Cloud offerings and installed applications still require support as a remotely delivered service. Administration of the application must be conducted by an appropriately skilled support person.
Vo2 support includes reset of passwords, addition and removal of users, maintenance of security settings, standard troubleshooting and application “how to’s”. Vo2 also manages all communication and escalation with 2nd and 3rd level support (no matter who the software vendors are) in the event of application performance issues or outages.
Application Helpdesk and Administration
- Mainstream applications - we can support all industry standard applications that are based on mainstream and supported operating platform deployments.
- Setup and subscriptions - for the applications we agree to support, Vo2 can help you setup and modify your basic configuration as well as billing your subscription directly.
- Expertise - our support team are all technical specialists, and seek to resolve your issue or query first time.
- One stop shop - because we deal with the application provider for any complex issues, you don't have to.
We work with companies from across all industries